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Student
Posts: 1
Member Since: ‎10-28-2016
Message 1 of 2 (120 Views)

i can not hard reset my laptop

Product Name: notebook 15-r029wm
Operating System: Microsoft Windows 10 (64-bit)

i want to hard reset my laptop bac to out of the box factory settings but everytime i try it with the f11 option it keeps asking for a disc to continue. laptop didnt come with a operating system disc. and if i try to fully reset it throught the options menu it doesnt do anything, all it does is say this will take a moment then that screen closes and nothing ever happens it takes me back to my desktop but never resets my computer.

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Associate Professor
Posts: 1,187
Member Since: ‎10-26-2016
Message 2 of 2 (96 Views)

Re: i can not hard reset my laptop

Hello,

 

Your PC came with Windows 8.1.

 

The Win 10 upgrade killed the recovery partition.

 

You need an HP Recovery disc set .

 

The Grzy

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