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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2017 06:00 PM

HP Recommended
Product: HP DV7-7227CL laptop
Operating System: Microsoft Windows 7 (64-bit)

 

 

I have a crashed laptop and it is running Windows 7.  I need a recovery disc.  I don;t have the operating system software as it was preloaded.  Help

2 REPLIES 2

‎04-24-2017 06:08 PM

HP Recommended

Hi:

 

Your notebook originally came with Windows 8, so the only recovery media you can get would be for W8.

 

https://support.hp.com/us-en/mediaorder/HP-ENVY-dv7-7200-Notebook-PC-series/5296050/model/5309510/so...

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‎04-24-2017 06:13 PM

HP Recommended
Hi,


Your laptop came with Windows 8 64 bit from factory. Not Windows 7.

Perform extensive hard drive and memory tests from System Diagnostics by tapping F2 or ESC key as soon as you power on laptop to rule out hard ware issue since your laptop crashed.

Then, either:
Please order HP Recovery discs from here: http://computersurgeons.com/p-23045-windows-8-64-bit-recovery-kit-708592-001-for-hp-envy-notebook-pc...

Or do a clean install of Windows 8.1 64 bit Single Language by creating UEFI bootable installation USB using Microsoft windows media creation tool:
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html

Disable secure boot before booting into bootable installation USB.

https://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

Windows will be automatically activated after installation while connected to internet

Additional drivers from here:
https://support.hp.com/us-en/drivers/selfservice/hp-envy-dv7-7200-notebook-pc-series/5296050/model/5...


Regards

Visruth
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