i have hp laptop my os is crashed i have tried to install using usb but it is not taking any options

[Satyajeet111222]

i have hp laptop and the os is crashed tried to recover using bootable media usb but its not taking any options not selecting any drive to install

[Satyajeet111222]

can any one help me 

[Max3Aj]

@Satyajeet111222, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
From your message, it seems that:

1. Your operating system has crashed.
2. You're trying to reinstall Windows using a bootable USB.
3. The laptop either doesn’t boot properly from USB or doesn’t show any drives during installation.

Let’s go through some steps to troubleshoot this:

Step 1: Confirm USB Bootable Media

• Make sure the USB was created properly using the Windows Media Creation Tool.
• The USB should be formatted to FAT32 and have 32 GB of space.
• You can create one using another working PC from this Microsoft link: Download Windows 11

Step 2: Boot from USB

• Insert the USB into the laptop.
• Turn off the laptop completely.
• Turn it on and immediately start pressing Esc repeatedly until the Startup Menu appears.
• Press F9 to open Boot Device Options.
• Select your USB drive and press Enter.

Step 3: No Drive Detected During Install?

If the Windows installer starts but no drives are shown for installation:

It could be a missing storage controller driver (common with AMD chipset-based systems).

Solution:

• When you're on the "Where do you want to install Windows?" screen, press Shift + F10 to open Command Prompt.
• Type diskpart → press Enter.
• Type list disk → press Enter.

Do you see your internal hard drive?

If no, the disk may not be detected due to a driver issue or hardware failure.

If yes, continue with the following:

• Type exit to close diskpart, then close the Command Prompt.
• Download the AMD SATA/RAID driver for your laptop model on another PC from the HP Support site or AMD website.
• Load the driver during Windows Setup by clicking "Load driver".

Optional: Reset BIOS Settings

If the system is not even recognizing the USB or internal storage:

• Turn off the laptop.
• Turn it on and press Esc, then F10 for BIOS.
• In BIOS, press F9 to load defaults, then F10 to save and exit.
• Make sure the USB drive is shown as a boot option.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support