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HP Recommended
HP 15-r014tx Notebook PC
Microsoft Windows 8.1 (64-bit)

I have 24 digit error code as GLKS71-78GA5X-XD7V7G-60U803 HARD DRIVE 1, please help me to solve this WhatsApp Image 2020-07-09 at 11.21.27 AM.jpeg

please help me to permanently fix this

1 REPLY 1
HP Recommended

@imhariks19 Thank you for providing such details that help me get right to the point,

You've performed the hardware test and it resulted with the failure ID: GLKS71-78GA5X-XD7V7G-60U803

 

Here's what the ID represents: failure code 303

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

 

You will need to get the hard drive replaced, this can be done either using the HP Part Surfer

Alternatively, please let me know if you still have a warranty on that device and which region you are contacting us from before we could provide additional support.

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

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Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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