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‎07-22-2018 08:52 AM

HP Recommended
Product: HP Pavilion p6
Operating System: Microsoft Windows 7 (64-bit)

when i made my recovery disk for my desk top, i only made part one.   doing install of a new hard drive, now it is asking for disk #2.  what can i do?

 

PRODUCT NUMBER QU116AA#ABA    HP Pavilion p6 series model p6-2014

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-22-2018 09:31 AM

HP Recommended

@debbie1959

I checked your Support page and HP does still have Recovery Discs listed. Usually they no longer carry them after 5 yrs- the ordering process may even end up telling you not available. Try ordering from this link.

https://support.hp.com/us-en/mediaorder/HP-Pavilion-p6-2000-Desktop-PC-series/5151865/model/5156919/...

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View solution in original post

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7 REPLIES 7

‎07-22-2018 09:31 AM

HP Recommended

@debbie1959

I checked your Support page and HP does still have Recovery Discs listed. Usually they no longer carry them after 5 yrs- the ordering process may even end up telling you not available. Try ordering from this link.

https://support.hp.com/us-en/mediaorder/HP-Pavilion-p6-2000-Desktop-PC-series/5151865/model/5156919/...

**Click Accept as Solution on a Reply that solves your issue**
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‎07-22-2018 10:55 AM

HP Recommended

yes i saw that earlier. but i can't understand with the 2 disc prompt, how could i have closed the process?  i think i have the second cd somewhere in my office. but 45 bucks! 

 

thanks

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‎07-22-2018 11:10 AM - edited ‎07-22-2018 11:13 AM

HP Recommended
 
If you can read the 25 character Microsoft Windows 7 license key on the Microsoft COA label attached to the tower, you can download a Windows 7 ISO file to write to a DVD or USB flash drive. The version  must match version that came installed on your PC as  listed on the COA . Such as Windows Home Premium.
 
 OR:
 
MS offers Windows 7 USB/DVD installation tool to convert the ISO file you download. Link and instructions below. You need a  DVD+R or DVD -R . Or a 4 GB flash drive to use the USB method. 
 
Fwiw-I have better results using Rufus to create a usb flash drive installer with the ISO: https://rufus.akeo.ie/
 
Use the 25 character key on the COA to activate the installation. 
This won't include original software and drivers- go to your support and driver page to download what you need.

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‎07-22-2018 12:20 PM

HP Recommended

i think i found my 2nd cd.  i went back to finish the install and hit boot from the hard drive not realizing that the software was not fully installed. just stalled at the prompt. any suggestions?

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‎07-22-2018 12:25 PM

HP Recommended

Start over-booting from the first disk if that isn't what you have tried.

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‎07-22-2018 12:26 PM

HP Recommended

this cursor is just sitting here blinking . just shut it down?

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‎07-22-2018 12:45 PM

HP Recommended

Yes, hold the power button for 3-5 seconds and it should shut down.

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