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HP Recommended
HP EliteBook 1040 G3 Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

i want to install the intel graphics driver latest version on my PC but i can't. each time i try, i get this error messages   " 

X Something went wrong.

Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update. Installer exit code: 1."  and  "

System.InvalidOperationException: Cannot load Counter Name data because an invalid index" was read from the registry. Performance counters on the machine may need to be repaired.

at

System Diagnostics PerformanceCounterLib.GetString Table(Bool ean isHelp)

at

System.Diagnostics. PerformanceCounterLib.get Name Table() at

System.Diagnostics. PerformanceCounterLib.get_CategoryTable(

at

System.Diagnostics PerformanceCounterLib.CounterExists(Strin g category. String counter, Boolean& category Exists)

at

System.Diagnostics. PerformanceCounterLib.CounterExists(Strin g machine, String category, String counter)

at System.Diagnostics. PerformanceCounter.Initializelmpl)

at System.Diagnostics. PerformanceCounter.ctor(String categoryName, String counterName, String instanceName, Boolean readOnly) at

Installer.Core.Extensions. ProcessExtensions. FindIndexed Process Name(Int32 pid)

at Installer.Core.Extensions. ProcessExtensions. Parent(Process process)

at

Installer Services ApplicationServices.AppStartupDefiner AppSta HuptypeDefiner.getStartUpMode

al

Installer Services ApplicationServices AppStartupPreparer.AppSt artupPreparer.InformUserAbout Broken Securer(lAppStartupSec urer securer)

at

Installer Services Application Services AppStartupPreparer AppSt

artupPreparer.ExecuteOperationsAsync()

71-cefb-4

2b-93fe3

c-mp4_7

Op

has

at Installer App.InitialiseApp(Object sender, StartupEventArgs".. pls i really need assistance right now 

2 REPLIES 2
HP Recommended

Pls, if anyone need further information, pls kindly let me know, cause i need this fix asap. thank you

HP Recommended

See my knowledge base article at the link below for how to manually update the Intel graphics driver for the Intel 6th generation core processors to the latest version from the Intel website:

 

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

 

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