install windows 8.1 image on a probook 11 g2

[West99]

I would like to know if there is a way of installing a Windows 8.1 image from a HP probook 11 g1 on a HP probook 11 G2

I have a standar image that I use for all our HP probook 11 g1, they came with windows 8.1. Recently, we started purchasing the new generation which came with Window 10.  We would like to install the same image on the generation 2 probooks but when we do,  Windows needs an activation key. is there a way to downgrade the OS on these netbooks?

[WAWood · Accepted solution]

West99

Hello;

Allow me to welcome you to the HP forums!

I'm afraid the answer is no.

You can't reuse a Win10 OEM key on a Win8.1 install -- that won't work.

And, as far as I know, there are no "downgrade rights" on a new Win10 PC.

But ... you could check with HP Customer Support to see what they say:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

Good Luck