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‎05-21-2022 11:17 PM - last edited on ‎05-22-2022 07:32 AM by

HP Recommended
Product: système d'exploitation Windows 10
Operating System: Microsoft Windows 10 (64-bit)

je suis en train d'installer Windows 10 sur mon ordinateur hp dont le numéro de série est : [Personal Information Removed] mais aucun lecteur de stockage ne s'affiche pour sélectionner le lecteur où installer le système, comment puis-je résoudre ce problème ?

Category:
2 REPLIES 2

‎05-22-2022 07:13 AM

HP Recommended

Hi:

 

Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe 

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.

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‎05-22-2022 07:33 AM

HP Recommended

Hey @carsimubalo 🙂

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

 

@Paul_Tikkanen 

As always, thank you for the help ! 🙂

Regards,

MarcusC

I work on behalf of HP.
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