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Locked

‎03-23-2019 04:04 PM

HP Recommended
Product: HP Stream Notebook-11-r015wm
Operating System: Microsoft Windows 10 (32-bit)

I try to power up my laptop then press F11 and it still says invalid password and will not start up 

1 REPLY 1

‎03-24-2019 05:03 PM

HP Recommended

@Dakoda70 

I know we used to give out codes to bypass disable situations, but sorry -- the Community Policies changed this year such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.

For assistance in this NOW, you have to contact HP Customer Support directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.



I am a volunteer and I do not work for, nor represent, HP
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