just purchased laptop and the fan is so loud!

[Lizathompson]

Is the sound of the fan meant to be loud - it doesnt seem to be overheating and I literally took it out of the box yesterday so not sure it can need cleaning out already - is the loud fan on this model "normal"?

[WAWood]

@Lizathompson 

Any new Win10 PC is going to be tied up for HOURS downloading and installing Windows Updates to bring it up to the most recent version -- this process being complicated by new Win 10 patches coming out nearly every Tuesday -- as one did this week.

To disable WU temporarily, do the following:
1) Enter "services" in the search area (again, without the quotes)
2) When the window opens, scroll down until you see Windows Update
3) If it say Running under status, that indicates that WU is running
4) To change that, double-click on that task, select Stop under the Service status, and then Apply
5) That should stop WU -- and you should see an immediate improvement in performance

If not, then WU is not the problem -- and if that is the case,  since uou paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501. Tech Support's number is 1 (800) 474-6836.