keep getting blue screen

[anne1958]

Hi.......  Why does my laptop go to a blue screen. I will be using it, and get up just for a minute to get something and as soon as i come back, i get this quick blue screen, i can only see it for a second and it shuts my laptop down, and restarts, and it will say, in the corner chrome did not shut down properly!!!

[VikramTheGreat]

Hi @anne1958,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how disruptive it is to have your HP laptop suddenly show a blue screen (BSOD) and restart, especially when you're just stepping away for a moment. The fact that Chrome reports it didn’t shut down properly confirms that the system crashed unexpectedly.

Let’s walk through the most likely causes and how to fix them:

1. Driver Conflicts or Corruption

• A recent update or incompatible driver (especially graphics or storage) can cause BSODs.
• Use Device Manager to check for any yellow warning icons.

2. Power or Sleep State Issues

• If the crash happens when the laptop goes idle or enters sleep mode, it could be a power management bug.
• Try disabling Fast Startup and adjusting sleep settings:
  • Go to Control Panel > Power Options > Choose what the power buttons do.
  • Uncheck Turn on fast startup.

3. Chrome or GPU-Related Crashes

• Chrome uses hardware acceleration, which can trigger GPU-related BSODs.
• Try disabling it:
  • Open Chrome > Settings > System > Turn off Use hardware acceleration when available.

4. Memory or Storage Errors

• Faulty RAM or SSD issues can cause intermittent crashes.
• Run Windows Memory Diagnostic and CHKDSK:
  • Press Windows + R, type mdsched.exe, and restart.
  • Open Command Prompt as admin and run: chkdsk /f /r

5. View the Error Code

Even though the screen flashes quickly, Windows logs the error:

• Go to Settings > System > About > Advanced system settings > Startup and Recovery.
• Uncheck Automatically restart under System failure.
• Next time it crashes, you’ll see the error code (e.g., IRQL_NOT_LESS_OR_EQUAL, VIDEO_TDR_FAILURE, etc.).

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat