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‎11-16-2018 10:29 AM

HP Recommended
Product: Hp notebook laptop
Operating System: Other

anyone know the  reasons for the light on the keyboard of my hp laptop shows the light it shows when it's not connected to the internet but it is connected

1 REPLY 1

‎11-18-2018 10:45 AM - edited ‎11-18-2018 10:51 AM

HP Recommended

@theresamc1971

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I would like to help

 

As I understand that your Keyboard Back light goes off then you connect to the Internet, am I correct?

 

Let me know if this is the issue you are facing

 

Also please provide me with the complete Laptop Model or the Product Number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Thank you

KrazyToad
I Am An HP Employee

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