laptop 360 spectre from 2022 stuck in a loop of "select keyboard language

[StephanieTerran]

The last update has my laptop 360 spectre from 2022 stuck in a loop of "select keyboard language"and I must backup my data before trying to fix the computer. Then, the laptop must be fixed so I can use it. Please advise

[Max3Aj]

Hi there @StephanieTerran, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand your HP Spectre x360 16-f1000 is stuck in a loop at the “Select keyboard language” screen after a recent Windows update. This issue typically indicates that Windows Recovery Environment (WinRE) has been triggered due to a failed update or boot issue.

Step 1: Backup Your Data (Important!)

Before attempting any fixes, it's crucial to back up your personal files.

Option A: Use HP Cloud Recovery or External Boot Media

Create a Windows 10 bootable USB using another PC:

• Download the Windows Media Creation Tool.
• Follow the steps to create a bootable USB drive.

Boot your Spectre from the USB:

• Insert the USB.
• Power on the laptop and immediately press Esc, then F9 to select boot device.
• Choose the USB drive and boot into Windows Setup.

Use File Explorer or Command Prompt to copy your files to an external drive:

• Press Shift + F10 to open Command Prompt.
• Use commands like notepad → File → Open → This PC to browse and copy files.

Option B: Use HP Recovery Media

If you prefer HP’s recovery tools, you can request recovery media:

• HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Step 2: Fix the Boot Loop

Once your data is backed up, try the following:

Option 1: Perform System Restore

1. On the “Choose an option” screen, select:
   • Troubleshoot → Advanced options → System Restore
2. Choose a restore point before the update.

Option 2: Startup Repair

1. Go to:
   • Troubleshoot → Advanced options → Startup Repair
2. Let Windows attempt to fix boot issues.

Option 3: Reset Windows (Keep Files)

1. Select:
   • Troubleshoot → Reset this PC → Keep my files
2. Follow the prompts to reinstall Windows while preserving your data.

Step 3: Prevent Future Issues

Once restored:

• Pause Windows Updates temporarily.
• Update BIOS and drivers from HP Support: Official HP® Support 

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support