laptop freezes at startup

[shieldskh]

I have a HP Pavillion G71150 with Windows 7 that is freezing at startup. Laptop never gets to Windows sign on screen.

Was able to get to command prompt and attempt to run in Safe Mode but nothing happened.

Was also able to select "chkdsk" but could not perform a restart. No option available to do this.

Tried the hard boot and selecting Safe Mode and Start Windows Normally but still set at blank screen.

Removed batter and attempted to startup. Same thing occurred.

Also removed power cord from laptop but nothing occurred.

Please help.

[Riddle_Decipher]

@shieldskh Here are a few steps that should help us identify and resolve the issue:

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Fast Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen.

5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

   If no system component failed, continue with these steps.

6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

   • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[shieldskh]

Laptop does not boot up to sign on/Windows screen therefore any solution to perform any type triage can not be performed.

[Jay_G24]

Try the steps in the document to resolve he issue - Computer Does Not Start (Windows 10, 😎

Keep me posted!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!