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‎08-16-2022 03:06 AM

HP Recommended

hi, I have an overheating problem with my laptop.  I think that issue was from the begining (2 years ago) when I bought it but couldn't realise it untill some one more expert than me told me and dowloaded an app to monitor heating and now I see that when I start windows the laptop reaches 70 degrees and then fans are working and heat goes down and then again heats at 80 degrees just with no reason at all!!   I mean I only browsing on the internet and don't run any heavy programs that may cause this.

 

My laptop model is hp pavilion 15-cs300Inv.

 

Any suggestions??

 

 

Category:
23 REPLIES 23

‎08-16-2022 03:30 AM

HP Recommended

Hello @christi40 

Sorry to hear that you are having problems ... I would like to help you.

Let's see ...

 

(1) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <working>

 

(2) Please report your results

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‎08-16-2022 04:49 AM

HP Recommended

Capture 2.JPGCapture.JPG

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‎08-16-2022 04:52 AM - edited ‎08-16-2022 04:52 AM

HP Recommended

Looks good

 

We continue ...

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-16-2022 04:56 AM

HP Recommended

msinfo32 report.JPG

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‎08-16-2022 05:00 AM

HP Recommended

(1) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-16-2022 05:19 AM

HP Recommended

system test 1.JPGsystem test 2.JPGsystem test 3.JPG

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‎08-16-2022 05:22 AM

HP Recommended

I have found a similar case in this forum and about changing power settings - processor power management - change maximum processor state from 100% to 99%.  Do you  think that this is also going to help my case?

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‎08-16-2022 05:53 AM

HP Recommended
@christi40 wrote:

I have found a similar case in this forum and about changing power settings - processor power management - change maximum processor state from 100% to 99%.  Do you  think that this is also going to help my case?

Yes, please try and reboot

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‎08-16-2022 05:57 AM

HP Recommended

ok I will try this.  Can you please explain how this setting can help with overheating?  Is it an HP windows 10 issue??

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