laptop won't recognize HD graphics card

[gromitgirl89]

So a few days ago I had taken my HP (pavilion DM4) laptop to best buy geek squad to have them help me purchase more ram. during my visit one of the tech guys noticed during startup it was running slow I had windows 10 on it at the time  and he suggested I do a full restart on it. I did that and it cleaned out my ENTIRE  hard drive of everything including the windows operating system! SO finally was able to get a copy of windows 7 back on it which is what it originally came with HOWEVER since all of this chaos the laptop no longer recognizes I have HD graphics which came built into the computer when i purchased it. I've tried downloading all the drivers that HP has suggested but it keeps telling me I do not meet the requirements. Is there anything i can do?

[WAWood · Accepted solution]

@gromitgirl89 

I'm at a loss to understand precisely HOW you got Win7 restored on your PC -- as the Win10 Upgrade is known to corrupt the HP recovery information --making a rollback to Win7 unlikely if not impossible.

I've been running an HP DV6 laptop on Win10 practically since the day it came out -- and it's working fine. I even ran dual-boot with Win7 for a while and noticed no performance degradation running Win10.

You have a problem now because HP no longer carries the older Win7 recovery media, so there's nothing you can get from HP to fix this, and you can't download or install Win7 from MS because your PC came with an OEM product key, not a retail product key.

[gromitgirl89]

I had a backup disk of windows 7 from another computer which is how I got it to install it was my only choice windows 10 wasn't playing nice with my computer to begin with. Thank you for your reply 🙂

[gromitgirl89]

ok so after a few days I was able to figure out the solution to my issue I wasn't selecting the correct generation of drivers so everything is now fixed