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‎09-20-2020 08:39 AM

HP Recommended

my computer did an update for windows 10, now i have lost all pictures, documents,saved favorites etc. I have tried restoring my computer but it says restore hasn't been done. Idk what to do!!

3 REPLIES 3

‎09-20-2020 10:13 AM

HP Recommended

@Taylorsrock 

If you're tying to use System Restore to get your personal files back, that is a waste of time because it does not do backups of personal files -- so there is nothing to restore FROM.

 

Unfortunately, this is not a new issue with Win10 Windows Updates.

Read this: https://www.howtogeek.com/658194/windows-10s-new-update-is-deleting-peoples-files-again/



I am a volunteer and I do not work for, nor represent, HP
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‎09-21-2020 07:47 AM

HP Recommended

Thank you for that info. Unfortunately my update number isn't the same. I have two different ones. KB4576478 AND KB4571756. Do I uninstall both?

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‎09-21-2020 09:04 AM

HP Recommended

@Taylorsrock 

You could do that, but there is no guarantee the files will return.

 

You better best might be to follow the directions below on installing and using data recovery apps -- and recovering those files to a USB stick:

1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the demo version is free https://www.runtime.org/data-recovery-software.htm



I am a volunteer and I do not work for, nor represent, HP
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