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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- lost the windows 11 product key of my HP Probook

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07-17-2025 05:32 AM
A colleague left our company and 'forgot' to reset her password so i was forced to brutally format & re-install. The box the probook came in, is lost.
How to retrieve the Windows 11 product-key??
07-17-2025 06:44 AM - edited 07-17-2025 06:45 AM
Use show key plus to get the product key
https://apps.microsoft.com/detail/9pkvzcprx9nv?amp%3Bgl=US
Be sure to install the correct version: Home or Pro.
HP is removing cloud recovery for system over 5 years old.
The actual wording is a limited time after the warranty expires
You may want to get a copy of the cloud recovery before it is too late.
Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.
Let me know what you find out.
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