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‎03-19-2025 12:48 PM

HP Recommended

I factory reset and lost everything 

Category:
1 REPLY 1

‎11-03-2025 05:59 AM

HP Recommended

Hello MIKEYD75 ,

Thank you for reaching out. Regarding your query I factory reset and lost everything that you’re experiencing.

 

Kindly review the instructions as below :

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 - while you have stated during the reset you lost everything , you are expected to lose complete data performing this step

https://support.hp.com/za-en/document/ish_4511095-4511141-16

HP PCs - Hard disk 3F0 boot device not found error

https://support.hp.com/us-en/document/ish_3053911-2842957-16

This will help us narrow down the cause and suggest the best fix

I am an HP Employee. Although I am speaking for myself and not for HP.
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