my computer will not shut off

[joyfulcam]

my HP envy x360 laptop won't shut off.

[Nal_NR]

Hi @joyfulcam,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Envy X360 15.6 Inch 2-In-1 Laptop PC (model 15-Fh0000) won't shut off, there are several troubleshooting steps you can take to resolve the issue. Here are some methods to try:

1. Force Shut Down

1. Press and Hold the Power Button:
   • Press and hold the power button for about 10-15 seconds until the laptop powers off completely.
2. Disconnect from Power:
   • Unplug the power adapter and remove any external devices connected to the laptop.

2. Update Windows and Drivers

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and install any available updates.

Update Drivers:

• Open Device Manager by right-clicking the Start button and selecting Device Manager.
• Look for any devices with a yellow exclamation mark and update the drivers.
• Specifically, update the power management and chipset drivers from the HP Support website.

Disable Fast Startup

Open Control Panel:

• Type Control Panel in the Windows search bar and open it.

Go to Power Options:

• Select Hardware and Sound > Power Options.

Choose What the Power Buttons Do:

• Click on Choose what the power buttons do from the left sidebar.

Change Settings that are Currently Unavailable:

• Click on Change settings that are currently unavailable.

Disable Fast Startup:

• Uncheck the box next to Turn on fast startup (recommended).
• Click Save changes.

Perform a Clean Boot

Open System Configuration:

• Press Win + R, type msconfig, and press Enter.

Selective Startup:

• Go to the General tab and select Selective startup.
• Uncheck Load startup items.

Disable Startup Programs:

• Go to the Services tab.
• Check Hide all Microsoft services.
• Click Disable all.

Disable Startup Items:

• Open Task Manager by pressing Ctrl + Shift + Esc.
• Go to the Startup tab and disable all startup items.

Restart and Shut Down:

• Restart your laptop and then try to shut it down normally.

5. Perform System Restore

Open System Restore:

• Press Win + R, type rstrui, and press Enter.

Choose a Restore Point:

• Follow the on-screen instructions to restore your system to a point when the shutdown issue did not occur.

6. Check for Malware

Run a Full System Scan:

• Use Windows Defender or any reputable third-party antivirus software to perform a full system scan and remove any malware or viruses.

7.BIOS Update

Visit HP Support:

• Go to the HP Support website and enter your laptop model.

Download BIOS Update:

• Look for any available BIOS updates for your model and follow the instructions to install them.

8. Check Power Settings in BIOS

Access BIOS:

• Restart your laptop and press F10 repeatedly during startup to enter the BIOS setup.

Check Power Settings:

• Look for power management settings and ensure they are correctly configured.

9. Reinstall Windows

Backup Data:

• Ensure all important data is backed up.

Reinstall Windows:

• Use the Reset this PC feature in Windows to reinstall the operating system.
• Go to Settings > Update & Security > Recovery > Reset this PC.

If none of the above steps resolve the issue, it may be a hardware problem. Contact HP Support for further assistance and possible repair or replacement options.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.