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mymodded
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Solved!

my laptops suddenly freezes then gives me a bsod with an error code of kernel_data_inpage_error

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L5Y37EA#ABV
Microsoft Windows 8.1 (64-bit)

my laptop suddenly freezes (my curson would move but i can't click etc....)  and if I'm not lucky enough it would give me a bsod with an error code of kernel_data_inpage_error and sometimes it boots but sometimes after it gives me the bsod it tells me "boot device not found" and sometimes when it freezes it becomes normal again

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The_Fossette
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@mymodded

 

I reviewed your post and I understand that the computer is freezing, and you are getting bluescreen errors.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93115.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

 

If you continue facing the issue, then follow the steps in the below article and run a system test on the computer.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 27,247 1,959 2,606
Message 2 of 12
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@mymodded

 

I reviewed your post and I understand that the computer is freezing, and you are getting bluescreen errors.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93115.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72370.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

 

If you continue facing the issue, then follow the steps in the below article and run a system test on the computer.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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mymodded
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hello, when I tried updating my intel graphics card it told me that my system doesn't meet the minimum requirements to install it

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The_Fossette
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@mymodded

 

Did you update the BIOS?

 

Meanwhile, I recommend you install all the Windows updates and check if it helps.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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mymodded
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I did update the BIOS but while it was uploading the fans were spinning so fast and there was a loud noise coming from it, is that normal when updating the bios?
also unfortunately, I still get the BSOD's, freezes and the "boot device not found" thing.

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The_Fossette
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@mymodded

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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mymodded
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I have an update:
in the first day when I updated bios it still didn't fix my problem but yesterday, I used the laptop for the entire day and didn't crash once, freeze or didn't boot!
it seems to work but I still have to use it for some days so I can make sure it works

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The_Fossette
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@mymodded

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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mymodded
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hey, after I updated the bios, my laptop didn't give me a BSOD or the "boot device not found" thing. 

thanks

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The_Fossette
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@mymodded

 

Thank you for the update.

 

Cheers!

The_Fossette
I am an HP Employee

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