my mouse H3T51AA can't be paired

[Jxlia684]

MY laptop automatic updated and the mouse H3T51AA can't be paired

[VikramTheGreat]

Hi @Jxlia684,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It looks like your HP mouse model H3T51AA stopped pairing after a recent automatic Windows 11 update. This can happen due to driver conflicts or Bluetooth settings being reset during updates 
 

Here are some steps you can try to fix the issue:

1. Check Bluetooth Settings

• Go to Settings > Bluetooth & devices.
• Make sure Bluetooth is turned on.
• Click “Add device” and try to pair the mouse again.

2. Put the Mouse in Pairing Mode

• Refer to the mouse’s manual to ensure it’s in pairing mode.
• Usually, holding down a button (often the power or connect button) for a few seconds does this.

3. Remove and Re-Pair the Device

• Go to Settings > Bluetooth & devices > Devices.
• Find the mouse, click on it, and choose “Remove device”.
• Restart your laptop.
• Try pairing the mouse again.

4. Update or Reinstall Drivers

• Open Device Manager (Win + X > Device Manager).
• Expand Bluetooth mice and other pointing devices.
• Right-click your mouse or Bluetooth adapter and choose “Update driver”.
• If that doesn’t work, try “Uninstall device”, then restart your laptop to reinstall it automatically.

5. Run HP Hardware Diagnostics

• HP provides a built-in tool to check for hardware issues.
• You can access it by pressing Esc during startup and selecting HP PC Hardware Diagnostics.
• Alternatively, download it from HP’s support site: HP PCs - Troubleshooting wireless mouse issues | HP® Support 

6. Try Another USB Port or Computer

• If your mouse uses a USB receiver, try plugging it into a different port.
• Test the mouse on another computer to rule out hardware failure.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support