my ms store isin't installing anything plus my windows is not updating

[RMDkalvien]

Issue Description: Microsoft Store Not Installing Apps + Windows Update Failure

I'm currently facing a persistent issue on my Windows 11 device where:

• Microsoft Store fails to install or update any apps. Downloads either get stuck indefinitely or throw generic errors without completing.
• Windows Update is not functioning properly. It either fails to check for updates, gets stuck during download, or throws error codes (e.g., 0x800f081f or similar).

Troubleshooting Steps Already Taken:

1. Reset Microsoft Store via wsreset.exe — no improvement.
2. Ran Windows Update Troubleshooter — detected issues but couldn’t resolve them.
3. Checked for corrupted system files using sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth — completed successfully but didn’t fix the problem.
4. Verified internet connectivity — stable and fast.
5. Cleared SoftwareDistribution and Catroot2 folders — no change.
6. Attempted manual app installs via Store web links — still fails to initiate download.
7. Confirmed system date/time and region settings — all correct.
8. Signed out and back into Microsoft Store account — no effect.
9. Checked for pending restarts or updates stuck in queue — nothing pending.

System Details:

• Windows 11 (fully licensed)
• Microsoft Store version: [insert version if known]
• Internet: Stable fiber connection
• Device: [Insert laptop/PC model if needed]

Impact:

This issue is severely affecting productivity, especially since I rely on Store apps for creative and technical work. The inability to update Windows also raises concerns about security and system stability.

Request:

I need a clear, actionable resolution—whether it’s a deeper diagnostic, registry fix, or clean reinstallation method. Please advise on next steps or escalate this to a technical specialist if needed.

[Kuroi_Kenshi]

Hi @RMDkalvien,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,