my screen is lock and my remote mouse is not working

[stan8180]

hp intel core 

[stan8180]

hp intel core

[VikramTheGreat]

Hi @stan8180,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP PC screen is locked and your remote mouse isn’t working. Let’s walk through a few steps to help you regain control.

Step-by-Step Fix

1. Try Keyboard Shortcuts

• Press Ctrl + Alt + Delete → See if the lock screen responds
• If it does, click Task Manager or Sign Out
• If not, try pressing Esc or Windows + L to refresh the lock screen

2. Check for USB or Bluetooth Connection

If you're using a wireless mouse:

• Make sure the USB receiver is securely plugged in
• Try unplugging and replugging it
• If it’s a Bluetooth mouse, press the connect button on the mouse and check if it re-pairs

3. Use the Keyboard to Navigate

• Press Tab to move between fields
• Use Enter to select
• Try logging in using just the keyboard

4. Force Restart

If nothing responds:

• Press and hold the power button for 10–15 seconds until the PC shuts down
• Wait a few seconds, then press the power button again to restart

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat