-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- need assistance
Create an account on the HP Community to personalize your profile and ask a question
09-17-2019 08:43 PM - edited 09-18-2019 11:01 PM
NVM thanks
Solved! Go to Solution.
Accepted Solutions
09-17-2019 11:51 PM
Hi,
Can you provide what exactly is written in the error.
Can you provide the model number of the PC
You can also start by performing HP diagnostics at boot and see if there are any errors.
Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.
See if there are any hardware errors.
Let me know,
David
09-17-2019 11:51 PM
Hi,
Can you provide what exactly is written in the error.
Can you provide the model number of the PC
You can also start by performing HP diagnostics at boot and see if there are any errors.
Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.
See if there are any hardware errors.
Let me know,
David
Didn't find what you were looking for? Ask the community