new hp laptop stuck in auto repair loop

[SammyM1978]

I give up, I'm just gonna take it to a computer service and see if they can fix it 

[VikramTheGreat]

Hi @SammyM1978,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your frustration. Before heading to a repair shop, you can try a few steps that might fix the issue. Here's what you can do:
 

🛠️ Try These Steps to Fix the Auto Repair Loop

1. Hard Power Reset
   • Turn off the laptop.
   • Disconnect the charger and remove the battery (if removable).
   • Hold the power button for 30 seconds.
   • Reconnect and try powering on.
      
2. Boot into Safe Mode
   • Turn on the laptop and force shut down as soon as you see the HP logo (repeat 3 times).
   • On the 4th boot, Windows should enter Recovery Mode.
   • Choose Advanced Options > Startup Settings > Restart > Safe Mode.
      
3. System Restore
   • In Recovery Mode, go to Advanced Options > System Restore.
   • Choose a restore point before the issue started.
      
4. Startup Repair
   • In Recovery Mode, select Startup Repair.
   • Let Windows attempt to fix boot issues.
      
5. Reset Windows (Keep Files)
   • Go to Advanced Options > Reset this PC.
   • Choose Keep my files to reinstall Windows without losing personal data.

If none of this works, it's a good idea to take it to a technician, especially since it's a new laptop and may still be under warranty.

 

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat