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no hard drive found when installing windows 10 in the first step

Product Name: hp pavilion dv6 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

Good morning,

 

Recently I have tried to recover my laptop by choosing the option to keep it (not the recycling option) but at the end of the resetting steps I got a message that not all of my files have been removed properly. 

Then I tried again to do a recovery with recycling option but it didn't work.

After that, I tried to install windows 10 from a flash usb but also it didn't work; in the first step of installation he is not capable to find the hard drives or any place where I can install windows.

 

I don't know if my description is clear but I hope that you could help me.

 

Thanks in advance!

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Re: no hard drive found when installing windows 10 in the first step

Good morning to you.

 

That means that the hard disk should be replaced with a new one and the operating system reinstalled.

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Provost
Posts: 41,863
Member Since: ‎01-07-2009
Message 2 of 14 (165 Views)

Re: no hard drive found when installing windows 10 in the first step

What is the complete product name or product number of your notebook?  

 

At this point, you have only partially identified your HP product. That does not let us know enough about its hardware to help you.

 

Enter the BIOS and look in the system information tab for the product number.

It is in the following format. xxxxx#xxx.  x=an alphanumeric character

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Tutor
Posts: 19
Member Since: ‎03-27-2017
Message 3 of 14 (157 Views)

Re: no hard drive found when installing windows 10 in the first step

Okay following are the info:

 

product number: A5F76AAR#ABA

 

Processor type: intel (R) core (tm) i7-3610QM CPU @ 2.30 GHz

 

Serial number: 4CB24927HW

 

Thanks in advance.

Provost
Posts: 41,863
Member Since: ‎01-07-2009
Message 4 of 14 (150 Views)

Re: no hard drive found when installing windows 10 in the first step

[ Edited ]

Start the Windows 10 installation and  go to a command prompt as follows.

 

Win10Install.png

 

Win10Install1.png

 

Win10Install2.png

 

Win10Install3.png

 

Now that you are at a command prompt, lets see what is present in terms of storage devices. We will use the diskpart utility. Type in the commands as seen in the  image  below.

 

diakpart.png

 

 

 

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If your problem is solved , please click the Accepted Solution button

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Tutor
Posts: 19
Member Since: ‎03-27-2017
Message 5 of 14 (142 Views)

Re: no hard drive found when installing windows 10 in the first step

I have followed the same steps but I got the following

Capture.PNG

Provost
Posts: 41,863
Member Since: ‎01-07-2009
Message 6 of 14 (128 Views)

Re: no hard drive found when installing windows 10 in the first step

Type in DiskPart and press enter to invoke the DiskPart utility. 

 

It will take a couple of seconds for the prompt to change.

 

Take a look at the precious image and you will see what I mean.

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Tutor
Posts: 19
Member Since: ‎03-27-2017
Message 7 of 14 (125 Views)

Re: no hard drive found when installing windows 10 in the first step

Capture.JPG

Provost
Posts: 41,863
Member Since: ‎01-07-2009
Message 8 of 14 (120 Views)

Re: no hard drive found when installing windows 10 in the first step

Try the list volume command ans post what it shows.

 

It is beginning to look like a failed hard disk at this point. 

 

Have you tried disconnecting the hard disk at its connector and then reconnecting it?

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

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Tutor
Posts: 19
Member Since: ‎03-27-2017
Message 9 of 14 (114 Views)

Re: no hard drive found when installing windows 10 in the first step

Capture2.JPG

Tutor
Posts: 19
Member Since: ‎03-27-2017
Message 10 of 14 (112 Views)

Re: no hard drive found when installing windows 10 in the first step

I have not tried yet disconnecting and reconnecting again the hard disk.

 

I will do it noww and will update you with the results.

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