Solved: no hard drive found when installing windows 10 in the first ... - HP Support Community

DinaRAM · ‎04-21-2017

Good morning,

Recently I have tried to recover my laptop by choosing the option to keep it (not the recycling option) but at the end of the resetting steps I got a message that not all of my files have been removed properly.

Then I tried again to do a recovery with recycling option but it didn't work.

After that, I tried to install windows 10 from a flash usb but also it didn't work; in the first step of installation he is not capable to find the hard drives or any place where I can install windows.

I don't know if my description is clear but I hope that you could help me.

Thanks in advance!

erico · ‎04-22-2017

Good morning to you.

That means that the hard disk should be replaced with a new one and the operating system reinstalled.

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View solution in original post

erico · ‎04-21-2017

What is the complete product name or product number of your notebook?

At this point, you have only partially identified your HP product. That does not let us know enough about its hardware to help you.

Enter the BIOS and look in the system information tab for the product number.

It is in the following format. xxxxx#xxx. x=an alphanumeric character

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DinaRAM · ‎04-21-2017

Okay following are the info:

product number: A5F76AAR#ABA

Processor type: intel (R) core (tm) i7-3610QM CPU @ 2.30 GHz

Serial number: 4CB24927HW

Thanks in advance.

erico · ‎04-21-2017

Start the Windows 10 installation and go to a command prompt as follows.

Now that you are at a command prompt, lets see what is present in terms of storage devices. We will use the diskpart utility. Type in the commands as seen in the image below.

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DinaRAM · ‎04-21-2017

I have followed the same steps but I got the following

erico · ‎04-21-2017

Type in DiskPart and press enter to invoke the DiskPart utility.

It will take a couple of seconds for the prompt to change.

Take a look at the precious image and you will see what I mean.

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DinaRAM · ‎04-21-2017

erico · ‎04-21-2017

Try the list volume command ans post what it shows.

It is beginning to look like a failed hard disk at this point.

Have you tried disconnecting the hard disk at its connector and then reconnecting it?

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DinaRAM · ‎04-21-2017

DinaRAM · ‎04-21-2017

I have not tried yet disconnecting and reconnecting again the hard disk.

I will do it noww and will update you with the results.

no hard drive found when installing windows 10 in the first step

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