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BP_singh
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Solved!

not allowing to format via windows 7/8 , and double finger scroll not working

HP 14q-cs0009tu
Microsoft Windows 10 (64-bit)

Hi All,

 

Please help me in this regard.

My laptop is not supporting windows 7 and 8. Currently i m using windows 10, and in that double finger scroll is not working even after installation of synaptics. 

 

Any one have the about why all this is happening.

 

Thanks..

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Message 2 of 4
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Solved!

not allowing to format via windows 7/8 , and double finger scroll not working

@BP_singh 

 

Your machine came with FreeDOS 2.0. Its specs

 

    https://support.hp.com/au-en/document/c06110779

 

How did you install Windows 10 ? Please start over again using the following source

 

     https://www.microsoft.com/en-us/software-download/windows10

 

Then run Windows updates FEW times, one after the others for around 10 or 15 mins.

 

Regards.

BH
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BP_singh
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Solved!

not allowing to format via windows 7/8 , and double finger scroll not working

Hi,

 

I got the solution for double finger scroll,

Actually my windows 10 version was low for latest ELAN Touchpad Driver

Then I used ELAN Touchpad Driver(Windows 10 v1709 v1803) which is working fine now.

 

Or we can also update our window for latest version of ELAN to work.

Thanks !!

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BP_singh
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Solved!

not allowing to format via windows 7/8 , and double finger scroll not working

But still I haven't got that why I am not able to install windows 7/8 in my machine, though the same windows I am able to install in my old hp laptop.

For windows 7  --> it shows some error of "acpi not fully compliant windows 7" 

For windows --> it automatically get crashed every time and restart the system

 

Please help in this regard

Thanks !!

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