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vikarsenal Student
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on pressing the power button, blank screen caps lock blinking and f12 light on

notebook model - 15d002TX
Microsoft Windows 8.1 (64-bit)
hi..on pressing the power button, the caps lock light started blinking after a few seconds and f12 light was on..i tried all the following steps as mentioned in hp customer support solutions. 1. took out battery, put off ac cord, pressed power button for 60sec, put on ac cord, pressed power button..but nothing happened. 2. pressed Windows+ B key, then pressed power button for 23 seconds, continued pressing Windows+ V key.. nothing happened. 3. pressed Windows+ V key, then pressed power button for 23 seconds, continued pressing Windows+ V key.. nothing happened. 4. installed the latest BIOS for my windows- on a pen drive from a different pc..followed all the steps as mentioned in hp support solutions..and created a BIOS file on pen drive..put the pen drive on my notebook, pressed Windows+ B key and then pressed power button for 2 3 seconds, kept pressing Windows+ B key..now a blank screen is blinking after 8-10 seconds continuously but the windows is not starting up.. 5. I'm in a remote location..no customer care center nearby..pls help
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on pressing the power button, blank screen caps lock blinking and f12 light on

@vikarsenal,

 

Thank you for posting your query on HP Community,

 

As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Jeet_Singh
I am an HP Employee

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