password

[jason423]

I restored my computer to a eariler date. After that the computer came back on and ask for a password the problem is i forgot my password. these are the only screens i get

[WAWood]

@jason423 

I know we used to give out codes to bypass disable situations, but sorry -- the Community Policies changed this year such that we are now PROHIBITED from assisting customers in bypassing Admin or BIOS passwords, or in resetting those passwords.

For assistance in this NOW, you have to contact HP Customer Support directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

[jason423]

I did contact them.  Because my warranty expired Hewlett-Packard want me to give them $49.95 and then $14.95 a month for their help.  I’ve been with Hewlett-Packard for about 5 years now.  I have 2 laptops. I will never deal with them again.  Thanks for your help.  

[Cheron-Z]

@jason423

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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