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‎08-12-2022 10:14 AM

HP Recommended

System update is taking so long.  How do I fix this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2022 10:32 AM

HP Recommended

Hello @Dorita714 

 

Sorry to hear that you are having problems ... I would like to help you.

How long does it take ?

 

 

View solution in original post

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3 REPLIES 3

‎08-12-2022 10:32 AM

HP Recommended

Hello @Dorita714 

 

Sorry to hear that you are having problems ... I would like to help you.

How long does it take ?

 

 

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‎08-12-2022 06:52 PM

HP Recommended

I have been waiting for 6 hours.  After the, I tried power off/ done the f2, f8, etch…but the screen would return to Please wait…

I can’t use my laptop.

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‎08-12-2022 06:53 PM - edited ‎08-12-2022 06:57 PM

HP Recommended

Hello @Dorita714 

 

If system update takes too long, press and hold <power> button until notebook switches off.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) If drive test fails 

- Short DST [ drive self test ] fails => please replace drive and reinstall operating system.

 

(3) Please report your results

(4) Do you need more help ?

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