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kirill3
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HP 15-bw522ur 2FP85EA#ACB
Microsoft Windows 10 (64-bit)

The new laptop restarts every 2-3 hours of operation. bios F.20.   [edit s/n AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G -8333 28.31

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VB2018
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Do you know when your problem started? I posted about randomly restarting today as well. It is happening on 2 different HP laptops we own. Trying to figure out if there is a known issue with some HP laptops. I troubleshooted as much as I possibly could.

 

Here is my post:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/2-HP-Laptops-Randomly-Restarti...

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Anton96
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I have the same problem.
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Hi

 

Make, Model and OS please.

 

Have you made a Recovery Media? 

Have you done Back-Ups

 

This may well be a Microsoft Windows update induced problem.

 

So if the only common factor is the OS, apart the Make HP, and without the details we cannot tell.

 

So add more pieces to the jig-saw.

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Anton96
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Product Name: HP 15-bw522ur 2FP85EA#ACB
Operating System: Microsoft Windows 10 (64-bit)
BIOS F.20
 
I reset to factory settings using HP Recovery Manager, but it did not help me. The computer still reboots.
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Hi

 

If you have done an F11 Factory Fresh install, and the problem persists then do an F2 full diagnostic.

 

You have removed any MS update interference, just leaving Hardware as the most likely.

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Anton96
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How to make a full diagnostic?
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Hi

 

Pwr on   ESC  then F2

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Anton96
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Thanks, I'll try
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