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‎08-11-2016 10:31 AM

HP Recommended

hi my name is Harish...i am using hp pavilion 15 e017TX.in my laptop recently changed motherboard and hard drive by hp service...but after placing hp recovery CD its showing like The recovery attempt has failed.select one of the following buttons.

save log       details          Retry

please help me to solve this problem...

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2016 02:10 PM

HP Recommended

Hi @harishmahale,

 

Welcome to HP Forums!

 

I have read your post and wanted to help. I understand that after HP replaced the hard drive and motherboard of your laptop, the recovery discs do not work on your laptop.

 

You can contact HP Support for this issue.

 

Or you can create a set of new recovery discs since the hard drive is replaced. Your laptop came with Windows 8. You can review this document: HP PCs - Creating a Recovery Image on Discs or Saving a Recovery Image to a USB Flash Drive (Windows... If your OS is not Windows 8, let me know.

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.

 

Let me know if you need further assistance.

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎08-12-2016 02:10 PM

HP Recommended

Hi @harishmahale,

 

Welcome to HP Forums!

 

I have read your post and wanted to help. I understand that after HP replaced the hard drive and motherboard of your laptop, the recovery discs do not work on your laptop.

 

You can contact HP Support for this issue.

 

Or you can create a set of new recovery discs since the hard drive is replaced. Your laptop came with Windows 8. You can review this document: HP PCs - Creating a Recovery Image on Discs or Saving a Recovery Image to a USB Flash Drive (Windows... If your OS is not Windows 8, let me know.

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos.

 

Let me know if you need further assistance.

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
Was this reply helpful? Yes No
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