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‎10-19-2019 11:35 AM

HP Recommended
Product: ExamplPavilion 15-cc183cc
Operating System: Microsoft Windows 10 (64-bit)

I replaced the internal battery today. After putting Laptop back together, it will not start back up. There is nothing wrong with the charger. I was working up until I took the laptop apart.  The light stays on for 1 second. Do I have to take the laptop apart again, remove the battery, hold button for30+ seconds then put it back together? If that does not work, then what? I hate the fact that all new Laptops seem to have internal hard to replace batteries.

1 REPLY 1

‎10-21-2019 05:25 PM - edited ‎10-21-2019 05:31 PM

HP Recommended

 @WRinNC
Thank you for posting on the HP Support Community.

  • Have you tried a different battery? Is battery from HP store or from the retailer?
  • Have you tried using the computer only with ac adapter?
  • Have you checked with an old battery?

Keep me posted for further assistance. 

ECHO_LAKE
I am an HP Employee

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