10-19-2019 11:35 AM
I replaced the internal battery today. After putting Laptop back together, it will not start back up. There is nothing wrong with the charger. I was working up until I took the laptop apart. The light stays on for 1 second. Do I have to take the laptop apart again, remove the battery, hold button for30+ seconds then put it back together? If that does not work, then what? I hate the fact that all new Laptops seem to have internal hard to replace batteries.
10-21-2019 05:25 PM - edited 10-21-2019 05:31 PM
Thank you for posting on the HP Support Community.
- Have you tried a different battery? Is battery from HP store or from the retailer?
- Have you tried using the computer only with ac adapter?
- Have you checked with an old battery?
Keep me posted for further assistance.
I am an HP Employee