reset my laptop

[Thirza1]

Hello, 

I have  a problem. 

I want to reset my laptop, because it`s very slow. I have already used different ways to reset the laptop. But it do not works.

The laptop tells me to install the installation or recovery media from Windows to continue resetting. But i don`t now how. Can someone help me please.

[WAWood · Accepted solution]

@Thirza1 

Resetting a Win10 laptop will not make it run faster; just the opposite!  Resetting it will cause Windows Update to start up again, to bring your Win10 version up to date, and that will practically bring the laptop to a halt.

How old is the PC?

And, how long has it been running slow?

[Thirza1]

@WAWood

I have got this laptop from my brother, but all of his data and documents are on this laptop. So i want to remove evrything by resetting. 

This laptop is 4 years old, but it is not used the last 1,5 years.

[ronniee812]

I  cannot reset my password on  my notebook or gain internet access, it is in airplane mode

[praveen196]

@ronniee812 Welcome to HP Community!

• Please provide the correct product number.
• Which password you would like to reset. It is a windows login password or BIOS password?

Please refer to the following link to troubleshoot the network and internet troubleshooting.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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