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‎12-03-2019 09:10 AM

HP Recommended
Product: Windows 10 home
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

I have  a problem. 

I want to reset my laptop, because it`s very slow. I have already used different ways to reset the laptop. But it do not works.

The laptop tells me to install the installation or recovery media from Windows to continue resetting. But i don`t now how. Can someone help me please.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-03-2019 10:35 AM

HP Recommended

@Thirza1 

Resetting a Win10 laptop will not make it run faster; just the opposite!  Resetting it will cause Windows Update to start up again, to bring your Win10 version up to date, and that will practically bring the laptop to a halt.

 

How old is the PC?

 

And, how long has it been running slow?



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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4 REPLIES 4

‎12-03-2019 10:35 AM

HP Recommended

@Thirza1 

Resetting a Win10 laptop will not make it run faster; just the opposite!  Resetting it will cause Windows Update to start up again, to bring your Win10 version up to date, and that will practically bring the laptop to a halt.

 

How old is the PC?

 

And, how long has it been running slow?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎12-03-2019 11:15 AM

HP Recommended

@WAWood

I have got this laptop from my brother, but all of his data and documents are on this laptop. So i want to remove evrything by resetting. 

This laptop is 4 years old, but it is not used the last 1,5 years.

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‎12-03-2019 03:32 PM

HP Recommended

I  cannot reset my password on  my notebook or gain internet access, it is in airplane mode

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‎12-06-2019 07:49 AM

HP Recommended

@ronniee812 Welcome to HP Community!

 

  • Please provide the correct product number.
  • Which password you would like to reset. It is a windows login password or BIOS password?

 

Please refer to the following link to troubleshoot the network and internet troubleshooting.

 


Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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