12-07-2017 07:44 AM
My laptop crashed. i restored it factory reset, Win 7 32bit. it was running, when i downloaded Avast anti-virus it shut down. now even doing the F11 trick it gets an under-water looking graphic with a black box that has X:\windows\system32\cmd.exe it will not go beyond that. sigh. i am broke cannot afford repairs, help.
12-07-2017 10:44 AM
Some of what follows may be of value....
This may require another PC.
Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
It has NO actual HP software/drivers included, it may enable XCOPY of the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G:, mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
If the above FAILS then please try:-
Try C: or X:
At the C:\ prompt, type cd boot and press <Enter>.At the X:\ prompt, type cd boot and press <Enter>.
At the C:\Boot prompt, type these commands and press Enter after each command.
At the X:\Boot prompt, type these commands and press Enter after each command.