12-07-2017 07:44 AM
My laptop crashed. i restored it factory reset, Win 7 32bit. it was running, when i downloaded Avast anti-virus it shut down. now even doing the F11 trick it gets an under-water looking graphic with a black box that has X:\windows\system32\cmd.exe it will not go beyond that. sigh. i am broke cannot afford repairs, help.
12-07-2017 10:44 AM
Some of what follows may be of value....
This may require another PC.
Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)
For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
A 3rd party site like…
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
It has NO actual HP software/drivers included, it may enable XCOPY of the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.
You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G:, mine’s S:
C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf
Then you can try System Recovery Options / Advanced Options shown in the screenshots.
NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.
If the above FAILS then please try:-
Try C: or X:
At the C:\ prompt, type cd boot and press <Enter>.At the X:\ prompt, type cd boot and press <Enter>.
At the C:\Boot prompt, type these commands and press Enter after each command.
At the X:\Boot prompt, type these commands and press Enter after each command.
more like Pythia, the priestess of Apollo.
Her answers, usually cryptic, could determine the course of everything,
mine more unintelligible than cryptic, but still just as valid.
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