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‎02-21-2019 08:56 PM

HP Recommended
Product: hp
Operating System: Microsoft Windows 10 (64-bit)

 the laptop was updated to windows 10, now it just blinks, even tried the hard reboot, when i did finally get to where it said to hit eneter to operate the system, it goes back to blinking with just the hp logo.. I did a scan also when i got in took almost 2 days to run diagnostic, then when i tried to reboot it it keeps coming back having trouble rebooting ..

1 REPLY 1

‎02-22-2019 02:53 AM

HP Recommended

Hello @dirty_duck 

 

Welcome to the HP Support Community.

 

The operating system is not working problem OR is not installed properly (completely).

 

  • Could you elaborate and confirm on what you mean by writing "was updated to Windows 10" - it used to have older Windows version and you upgraded it to Windows 10  OR  you already have Windows 10 but just installed some update ?
  • Do you confirm the hardware diagnostics (F2) passed successfully ? What test you performed ?

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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