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‎02-26-2024 10:48 PM

HP Recommended
Product: 5CD9236XB1

my laptop has become very slow recently and it is difficult to run anything on laptop without it laging it lags after I power on the laptop and that stays for an hour or so and it is very annoying

 

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1 REPLY 1

‎02-27-2024 05:25 AM

HP Recommended

That symptom could be caused by a failing hard drive or various other things - such as a malware infection.

BTW: the product code (5CD9236XB1)for the device does not bring any results on a search.  Please check on the model number and post again.

First run the Diagnostics routine.

To verify that, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.


I'm not an HP employee.
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