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Locked

‎04-07-2024 12:10 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz 1.19 GHz
Installed RAM 8.00 GB (7.69 GB usable)
System type 64-bit operating system, x64-based processor

 

the error is saying one of the cooling fan isn't working

3 REPLIES 3

‎04-07-2024 01:31 PM

HP Recommended

Hi,

Can you provide the exact model or product number

Find product and serial numbers for HP PCs, printers, and accessories | HP® Customer Support

what does the error say  (does it give a code 90B or something similar)?

You can also take a look at this document

https://support.hp.com/us-en/document/ish_6901028-6901145-16

 

Many times the fan needs to be replaced. You could also try a BIOS update.

 

Hope it helps,

David

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‎04-12-2024 07:22 PM

HP Recommended

the error code is "System Fan (90a) The system has detected that a cooling fan is not operating correctly. Press Enter to clear the message…"

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‎04-12-2024 07:28 PM

HP Recommended

i dont know if this is the  model number HP Laptop 15 - dy1xxx how do I find it?

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