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‎01-10-2020 07:17 AM

HP Recommended
Product: Notebook 15-ac647TU
Operating System: Microsoft Windows 10 (32-bit)
My laptop restarts within 5 minutes of turning it on, the time is gradually decreasing and it shows the stop code: SYSTEM SERVICE EXCEPTION
2 people had the same question
1 REPLY 1

‎01-13-2020 09:31 AM

HP Recommended

@Ravi_724, Welcome to HP Support Community!

 

I suggest you run hardware diagnostics on the Hard drive and memory of the unit. Please refer to this video to know how to run the tests: http://hp.care/2bB0tc0

Inside the Component test, you have options to run hard drive tests and memory tests. If there are no reported hardware failures then suggest you troubleshoot the software and try this link: http://hp.care/2bPH5Hg

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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