10-03-2016 09:31 AM
I've had my laptop for three days now and it keeps restarting every 5 minutes. Google Chrome will stop working and stop responding and close down when I'm surfing the web. Every time it restarts it shows a blue screen with the error messages "system_service_exception" and "kmode_exception_not_handled" I've already done a system recovery and reset it to its factory settings but it won't stop restarting and freezing up on me. I'm considering sending it back in to have HP fix or replace my laptop, but first I wanted to post my question to see if anyone has any helpful advice. Thanks.
10-04-2016 01:51 PM
Hi @mmarini, thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP notebook is facing performance issues and restarts on its own. You have certainly done your share of research and did a good job!
I suggest you run hardware diagnostics on the Hard drive and memory of the unit. Please refer to this video to know how to run the tests: http://hp.care/2bB0tc0
Inside Component test, you have options to run hard drive test and memory test. If there are no reported hardware failures then suggest you troubleshoot the software and try this link: http://hp.care/2bPH5Hg
Please complete the steps below and let me know the outcome. Good luck!
I am an HP Employee
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