09-19-2012 03:54 PM
Hey. Could you post a little more information about your setup? Here is a quick list that should allow us to troubleshoot the issue.
What computer are you using?
What operating system your using?
Are you receiving any error messages?
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- HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)