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‎12-04-2017 09:20 AM

HP Recommended
Product: hp pavilion 14-014la
Operating System: Microsoft Windows 10 (64-bit)

I have updated the drivers and the mentioned keys do not work could give me a solution or the reference of the keyboard of this laptop to be able to change it

1 REPLY 1

‎12-05-2017 11:19 AM

HP Recommended

Hi @AR86 ,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand you are facing issues with the keyboard in the notebook.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

 

How long are you facing this issue?

Any accidental damage happened like a liquid spill or something like that?

 

Meanwhile, Please try the steps given below:

 

Re-start the notebook and keep tapping F2. You will reach the system diagnostics page.

 

Run a test with the keyboard under component test and let me know the results. 🙂

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

 

Barachiel
I am an HP Employee

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