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the laptop shut down unexpectedly after it let me know "battery is low" yet when i start it battery.

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the battery is ,lately, depleting faster; no new softwares are running in the background, just working with adobe reader.

 

did a battery test, and the battery is reported to be ok.

yet, when the system lets me know the battery is low, please connect", within 10 seconds the system shuts down. Before, it would let me know when it was 20 %, then a few minutes later, 10%, and I would still have time to save my work.

 

why is this happening? and what can I do about it.

thank you

 

 

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Hi @mfundora,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand you are having issues with battery not working as it's supposed to be on your HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Did this happen after a recent software update or upgrade?

Have you tried to uninstall and reinstall the battery drivers from device manager?

Have you tried to update the Bios?

 

In the meantime, let's try these steps here:

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

 

Next thing, please try these few steps to enhance battery life.

  • Make sure that the Windows 10 power plan is set to Balanced  Performance to conserve battery power
  • Consider which programs you are running; some programs, like graphics-intensive games, will deplete the battery faster
  • .Reduce the convertible’s screen brightness to conserve battery power
  • Remove peripherals like external hard drives from the convertible while they are not is use

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

I would suggest please update the Bios and Chipset drivers on your PC from our HP support website, using this link: http://hp.com/drivers Select the country and language. Enter the product# and follow the on-screen instructions.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

 

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

 

Regards,

Jeet_Singh
I am an HP Employee

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