the product id 5C039EA is showing invalid in the hp recovery tool though my pcs just 4 yrs old.

[Asher15]

the product id 5C039EA is showing invalid in the hp recovery tool though my pcs just 4 yrs old.

[Kuroi_Kenshi]

Hi @Asher15,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Pavilion x360 14-dy1000 Convertible PC is showing an invalid Product ID (5C039EA) in the HP Recovery tool, even though the device is only about 4 years old. Let’s go through a few steps to check what could be causing this and how to resolve it.

Verify Product Information
○ Press Win + R, type msinfo32, and press Enter.
○ Check the System SKU and Product ID listed, these should match what’s printed on the bottom of the laptop or on the box.
○ If they differ or appear blank/invalid, the system board info may need reprogramming.

Confirm on HP Support Site
○ Go to HP Support.
○ Enter your serial number instead of Product ID to pull up drivers, recovery options, and warranty details.
○ If the serial works but Product ID fails, the issue is with how the recovery tool reads identifiers.

Update BIOS
○ Sometimes a corrupted DMI/BIOS can cause Product ID errors.
○ Go to HP Support > Drivers & Software > BIOS for your exact model, download the latest BIOS update, and install it.

Run HP Hardware Diagnostics
○ Restart the laptop and repeatedly press F2.
○ Run a system test to ensure the motherboard is healthy.
○ If hardware passes, it’s likely only the ID string is corrupted.

Try HP Cloud Recovery Tool (Alternate Method)
○ Download the latest version of the HP Cloud Recovery Tool from HP’s official site.
○ Use the serial number of your device instead of the product ID.
○ Create recovery media and try reinstalling Windows from there.

Temporary Workaround
○ Use the Windows 11 Media Creation Tool from Microsoft to reinstall Windows.
○ Afterwards, download drivers from HP’s support page using your model number.

I hope this helps.

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