unable to start my laptop

[sanjanasp]

I was trying to reset my laptop but it got stuck at 73% for really log time so i restarted the PC by pressing the button and from then my laptop doesn't get started. i get the HP logo and black screen and then i see the HP logo and this is what going on. the system is trying to switch on but its failing every time. please help.

[Raj_05]

Hi @sanjanasp,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop is stuck in a boot loop. Here are some troubleshooting steps you can try to resolve the issue.

Hard Reset

• Disconnect all peripherals (USB devices, external drives, etc.).
• Unplug the power adapter and remove the battery (if removable).
• Press and hold the power button for about 15 seconds.
• Reinsert the battery (if applicable) and reconnect the power adapter.
• Try turning on the laptop again.

Boot into Safe Mode

• Turn on the laptop and immediately start pressing the F8 key repeatedly until the Advanced Boot Options menu appears.
• If you see the menu, select Safe Mode and press Enter.
• If your laptop boots into Safe Mode, you may be able to troubleshoot further from there.

Use Recovery Options

• If you can access the Windows Recovery Environment (WinRE):
  • Turn on your laptop and, as soon as you see the HP logo, press and hold the Power button to force a shutdown.
  • Repeat this process 2-3 times until you see the Preparing Automatic Repair message.
  • Once in WinRE, select Troubleshoot > Advanced options > Startup Repair.

System Restore

• If Startup Repair doesn’t work, you can try a System Restore from the Advanced options in WinRE. This will revert your laptop to a previous state before the reset attempt.

Reset the Laptop Again

• If all else fails, you might consider trying to reset the laptop again using the recovery options, but be aware this may result in data loss.

Check Hardware

• If your laptop is still not starting, there may be a hardware issue. This could involve checking the RAM or hard drive connections.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support