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HP Recommended
m6 - w102dx x360
Microsoft Windows 10 (64-bit)

Hi HP,

 

I bought my lap top from USB and then I came back to korea.

 

and then .. about  one and half years later... The hard disk inside the laptop was broken.

 

so, I bought new SSD and then I visited to HP service center in Korea.

 

they replaced the HDD to SSD but they didn't install windows 10 64bit english version again..

 

and then they said to me " we can not install windows 10 in your laptop that is form USA, you should contact to HP USA.. "

 

This is uncomfortable... HP has a global network of services.

 

So,  I contact to you.. and then.. I want to buy recovery USB ..

 

or Please, send it to me .. I will pay shipping costs.

 

thanks.

 

Regards,

Aaron.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

This is a peer to peer forum.

 

HP maintains no official presence here other than to monitor the forum rules of participation.

 

There is no way to order recovery media for a PC sold in the United States to be shipped to a different country.

 

You would have to have a friend or relative in the United States order the recovery media for you in the USA, use their shipping and billing info, and then mail it to your residence in Korea.

 

You would have them complete this online form to submit the order...

 

https://support.hp.com/us-en/mediaorder/HP-ENVY-m6-w100-x360-Convertible-PC/8499296/model/8788304/so...

 

You can always install W10 for free at any time by making your own plain W10 installation media, using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can use the option to make a bootable W10 installation flash drive.  You will need a 4 GB drive for that process.

 

The software will work with the W10 product key in your notebook's BIOS.

 

After W10 is installed, you can get the drivers and available software your PC uses at the link below.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-w100-x360-convertible-pc/8499296/model/8...

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

This is a peer to peer forum.

 

HP maintains no official presence here other than to monitor the forum rules of participation.

 

There is no way to order recovery media for a PC sold in the United States to be shipped to a different country.

 

You would have to have a friend or relative in the United States order the recovery media for you in the USA, use their shipping and billing info, and then mail it to your residence in Korea.

 

You would have them complete this online form to submit the order...

 

https://support.hp.com/us-en/mediaorder/HP-ENVY-m6-w100-x360-Convertible-PC/8499296/model/8788304/so...

 

You can always install W10 for free at any time by making your own plain W10 installation media, using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can use the option to make a bootable W10 installation flash drive.  You will need a 4 GB drive for that process.

 

The software will work with the W10 product key in your notebook's BIOS.

 

After W10 is installed, you can get the drivers and available software your PC uses at the link below.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-m6-w100-x360-convertible-pc/8499296/model/8...

 

 

HP Recommended

This information is very useful.

 

Thanks.

 

regards,

Aaron.

 

 

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.