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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2014 11:38 PM

HP Recommended

Hello,

 

I've recently purchased a new hard drive and continuously recieve an error message when I try to install the software for it. Here is the exact issue I'm having: http://wdc.custhelp.com/app/answers/detail/a_id/11713

 

I've confirmed the BIOS is locked in AHCI on my laptop model, so the solution is to update the SATA storage driver to the latest native Microsoft driver, but I don't know how to do that. The only driver available on my system is "Intel(R) ICH8M-E/ICH9M-E SATA RAID Controller"

 

Please Help!

~Gorkycreator

 

Operating system: Windows 7 Home Premium 64bit (Fresh Install)

 

Laptop Model: HP Pavilion dv6t-7000 CTO Entertainment Notebook PC 

 

Hard Drive: Western Digital Black2 Dual Drive

 

Error: Unsupported/Incompatible SATA storage driver

 

Driver to Update: Intel(R) ICH8M-E/ICH9M-E SATA RAID Controller

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-31-2014 07:29 AM

HP Recommended

Hi:

 

The dv6t-7000 has the Intel Series & chipset and uses the Intel(R) 7 Series Chipset Family SATA AHCI Controller.

 

If in RAID mode it uses the Intel(R) Mobile Express Chipset SATA RAID Controller.

 

If you are trying to install W7, please try this...

 

Download the drivers from this link below (first or second file listed -- 32 or 64 bit as applicable).

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+Rapi...

 

Extract the files onto a usb flash drive.

 

With the flash drive and W7 installation media plugged into the machine, boot from the W7 installation media.

 

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

 

You should now see the storage driver files listed.

 

If you check the box, it will only include the compatible driver.

 

Follow the prompts and hopefully, W7 should install.

 

 

View solution in original post

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3 REPLIES 3

‎05-31-2014 07:29 AM

HP Recommended

Hi:

 

The dv6t-7000 has the Intel Series & chipset and uses the Intel(R) 7 Series Chipset Family SATA AHCI Controller.

 

If in RAID mode it uses the Intel(R) Mobile Express Chipset SATA RAID Controller.

 

If you are trying to install W7, please try this...

 

Download the drivers from this link below (first or second file listed -- 32 or 64 bit as applicable).

 

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=23060&keyword=Intel+Rapi...

 

Extract the files onto a usb flash drive.

 

With the flash drive and W7 installation media plugged into the machine, boot from the W7 installation media.

 

After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.

 

You should now see the storage driver files listed.

 

If you check the box, it will only include the compatible driver.

 

Follow the prompts and hopefully, W7 should install.

 

 

Was this reply helpful? Yes No

‎05-31-2014 10:35 PM

HP Recommended

Hello,

 

I downloaded the 64-bit drivers and was able to access them during installation. The AHCI controller was not listed as one of the compatible drivers, but the "Intel Mobile Express Chipset SATA RAID Controller" functions properly with the WD Black2 partitioning software. :generic:

 

Thank you kindly for your help!

Gorkycreator

Was this reply helpful? Yes No

‎06-01-2014 07:20 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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